Consumer Rights

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If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see GoDaddy’s GDPR Whitepaper: 

https://uk.godaddy.com/blog/godaddy-and-gdpr-your-questions-answered/  

Cookies 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services. 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. 

Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. 

For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org  Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. 

Do Not Track 

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Contact For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at secretary@awoga.org.uk  Last updated: 20/03/2022 If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]    ------------------------------------------------------------   Shipping Policy This document sets out the shipping policy that applies to customers who make a purchase at awoga.org.uk. If you have any questions, please contact treasurer@awoga.org.uk   Shipping Options & Delivery Costs  We will always use the cheapest shipping rates available.  Order Processing Time: Orders will be received 7-14 days from the date of order.  Delivery Address & P.O. Boxes: Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.  International Orders: Prior to ordering please contact treasurer@awoga.org.uk. 

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate or reimburse these for you.  Tracking Your Order: Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.  Returns, Refunds, and Exchanges: We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.  Your Consumer Rights: As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.    

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:    Fit for purpose - the goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.  As described - the goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase. Satisfactory quality - goods should not be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods. One aspect of a product being of satisfactory quality is durability, in other words how long it lasts.